Technical Support

MIA-DO Solutions (U) Limited has a fully operational technical support centre customized to suit our clients needs.

Bundled Services

For customers who need a complete on-site support package to ensure maximum up time, this is our Premier Service. Hardware and software support plus software updates and limited consulting make this an excellent choice for large networks running mission-critical applications. A site survey may be required. The contract term is 1 year. Customized packages are available which include 12-hour-a-day, 7days-a-week coverage
The bundled services include;

• On/Off-site maintenance by the Engineers
• Software solutions such as Symantec’s Norton anti Virus solutions
• Guaranteed response within 2 hours, Monday-Friday, 8 a.m. - 5 p.m. for areas within the designated MIA-DO Service area
• Hotline Support and consulting

Expedited Hardware Repair Service

For customers who maintain their own equipment, this unbundled service covers the hardware and guarantees that the failed product will be repaired and returned within 5 days of receipt by MIA-DO. If the unit cannot be repaired, MIA-DO will send a comparable replacement. The contract term is 1 year and there is no minimum contract value. No advance exchange, technical support or software updates are included

Time and Material Service

For customers who wish to purchase trouble-shooting and repair services on an as-needed basis, we offer time and materials response within commercially reasonable time frames